Questionnaire of applicant satisfaction score

Dear applicant, for further prosperous cooperation with you and for work to improve the quality of the services we provide, we kindly ask you to answer a number of questions in the attached questionnaire and evaluate our work on five mark grading system (5-excellent, 4-very good, 3- good, 2- satisfactory, 1- bad).

Your opinion will give the opportunity to organize our work to the maximum satisfaction of your needs.

Date of completion

Name of organization- service customer

Name and position of the person filling out the questionnaire

Note. Opposite the corresponding question, give a grade on five mark grading system

Assessment of the activities of “Baltic Control Kazakhstan” LLP		1-5
1	How do you assess the quality of services we provide?
2	How do you assess the reliability of our company as an executor of your orders?
3	Does our company comply with the terms of contractual obligations?
4	Have you received complete and reliable information about the services we provide?
5	Are you satisfied with the speed of response to your inquiries and expectations?
Assessment of staff activity
6	How do you assess the attitude of the staff towards you?
7	Are specialists polite, considerate and friendly in direct contact?
8	How do you assess the competence and professionalism of the staff?
9	Do you think that the staff is impartial in deciding and conducting the work at inspection?
Assessment of executed work (services)
10	Was the contract for the services provision issued in a timely manner?
11	Are you satisfied with the quality of the documents provided for filling out (application, contract and the rest of the package of shipping documents)?
12	Was the test report / certificate (or declaration) issued in a timely manner?
13	Are you satisfied with the quality of execution of test report / certificate (or declaration)?
14	Are you satisfied with the timing of the work?
How did you know about “Baltic Control Kazakhstan” LLP? put a tick in front of the source of information
	from the Internet
	from advertising folders
	on the recommendation of other companies
	from other sources
Your suggestions or comments regarding:
	1. Company operation

	2. Staff activity

	3.Documents execution

FaLang translation system by Faboba

NUR-SULTAN (Head office)

International inspection company “Baltic Control Kazakhstan” LLP was founded on August 24, 2007.

It is part of First Class Inspection Companies group and controls the quality and quantity of goods exported and imported by the Republic of Kazakhstan in accordance with international standards and the standards of the importing country.

The company is a member of International Federation of Inspection Agencies (IFIA) and the Association of Grain Traders (GAFTA) as an inspection company and an accredited laboratory.

More details by phone: + 7 7172 309901

PETROPAVLOVSK

To date, the branch staff includes test laboratory of “Baltic Contro KZ Certification” LLP consisting of 3 employees, 15 inspectors carrying out inspection during shipment and acceptance of grain, and 4 employees of “Agroconsult” LLP. The branch carries out an inspection to assess the quality and weight of cereals, oilseeds, legumes and processed products (cake meal, bran) at all elevators and CRS of North Kazakhstan region and neighboring regions.

More details by phone: + 7 715 252 8893

NUR-SULTAN

The scientific center of “Collateral Management International” LLP of “Baltic Control Kazakhstan” LLP group of companies. The scientific center of “Collateral Management International” LLP is accredited in the state system of technical regulation of the Republic of Kazakhstan for compliance with the requirements of GOST ISO / IEC 17025-2009 “General requirements for the competence of testing and calibration laboratories”.

More details by phone: + 7 7172 309901

KOKSHETAU

The first representative office of “Baltic Control Kazakhstan” LLP was founded in August 2007 in Kokshetau city. Over the past years, the branch of “Baltic Control KZ Certification” LLP was formed here, which includes an accredited testing laboratory.

More details by phone: 8 (7162) 72-32-15

KOSTANAY

“Baltic Control Kazakhstan” LLP in Kostanay city is a team of experienced specialists specializing in inspection of quality / quantity / safety verification of cereals, oilseeds, legumes and their processed products. We conduct inspections at elevators and CRS of Kostanay and neighboring regions of the Republic of Kazakhstan, as well as in the Russian Federation, with the issuance of relevant documents of Kazakhstan and international standard.

More details by phone: + 7 7142 39 25 96

AKTAU

The representative office was founded in 2007. To date, the regional representative office consists of two divisions located in the grain terminals of “Ak-Biday” JSC and “Aktau Marine North Terminal” LLP, and has 18 employees who carry out activities in the field of inspection of cereals, leguminous and oilseeds, as well as metal products and other goods.

More details by phone: + 7 777 533 05 02

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